For the purposes of these Terms & Conditions (“Terms”), unless the context otherwise requires, the following terms shall have the meanings assigned to them below:

Interpretation headings used in these Terms are for convenience only and shall not affect interpretation of the provisions herein. References to the singular shall include the plural and vice versa, and references to one gender shall include all genders where the context so requires.

By accessing, registering for, subscribing to, or using the Services, the User represents, warrants, and undertakes that:

The Services are intended solely for lawful commercial, operational, business, and organizational purposes. The User shall not access or use the Services if prohibited under Applicable Law or if the User has previously been suspended, restricted, or terminated from using the Services by Lylom.

Lylom reserves the right to refuse access to the Services, deny registration, suspend onboarding, request additional verification documents, or terminate Accounts where it reasonably believes that the User does not satisfy eligibility requirements, is involved in unlawful activities, has provided misleading information, or may expose Lylom to legal, regulatory, reputational, or operational risk.

Where required under Applicable Law, telecom regulations, KYC obligations, payment compliance frameworks, or Third-Party Platform policies, the User agrees to provide all supporting documents, business records, authorizations, identification proofs, consent records, and verification information reasonably requested by Lylom or its authorized partners.

The User further acknowledges that access to certain Services may be subject to additional eligibility conditions, onboarding requirements, telecom approvals, third-party verification procedures, payment verification processes, or regulatory restrictions imposed by applicable authorities or Third-Party Platforms.

Lylom is a technology-enabled Software-as-a-Service (SaaS) platform that provides digital business management, communication, customer engagement, automation, and online presence management solutions to businesses, franchises, organizations, and commercial establishments.

The Services offered by Lylom may include, without limitation, business listing and profile management, multi-location management, microsite and website creation, AI-powered content and automation tools, customer communication systems, virtual number and IVR services, review and reputation management, analytics and reporting dashboards, SEO and promotional services, WhatsApp and SMS integrations, campaign management solutions, API integrations, and other technology-enabled services as may be introduced from time to time.

The User acknowledges and agrees that certain Services may operate through integrations with third-party service providers, telecom operators, cloud infrastructure providers, communication gateways, social media platforms, search engines, and external technology platforms including but not limited to Google Business Profile, Meta/Facebook, WhatsApp, Instagram, Apple Maps, telecom service providers, and similar platforms (“Third-Party Platforms”).

Lylom acts solely as a technology and service intermediary for enabling such integrations and shall not be construed as owning, controlling, or operating any third-party infrastructure, telecom network, external platform, or communication system.

The User shall at all times ensure that its use of the Services remains in strict compliance with all applicable laws, rules, regulations, governmental notifications, industry standards, and platform-specific policies, including but not limited to the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, applicable telecom regulations issued by the Telecom Regulatory Authority of India (“TRAI”), anti-spam and communication consent regulations, advertising and consumer protection laws, intellectual property laws, and the terms, policies, and community guidelines of all Third-Party Platforms integrated with the Services.

The User shall be solely responsible for the legality, accuracy, authenticity, ownership, and regulatory compliance of all information, data, listings, advertisements, communications, campaigns, promotional materials, customer information, and content uploaded, published, transmitted, or shared through the Services.

The User further undertakes to obtain all necessary consents, permissions, licenses, and authorizations required under applicable law for conducting marketing campaigns, promotional communication activities, customer engagement initiatives, or use of communication channels such as SMS, WhatsApp, email, voice calls, IVR systems, and similar services.

The User expressly agrees not to use the Services for any unlawful, fraudulent, misleading, defamatory, abusive, infringing, deceptive, harmful, or unauthorized activity, including but not limited to dissemination of spam communications, misleading advertisements, prohibited products or services, fraudulent promotions, or activities restricted under applicable law or Third-Party Platform policies.

Lylom reserves the absolute and unrestricted right, at its sole discretion, to modify, suspend, discontinue, restrict, replace, enhance, or reconfigure any feature, functionality, pricing structure, API integration, communication system, dashboard, or part of the Services at any time, with or without prior notice.

Certain Services or features may be provided in beta, experimental, AI-assisted, pilot, or limited-access form, and the User acknowledges that such features may contain interruptions, inaccuracies, incomplete functionalities, or operational limitations. Use of such features shall be entirely at the User’s own discretion and risk.

In order to access certain Services, the User may be required to create and maintain a registered Account with Lylom.

During the registration and onboarding process, the User agrees to provide true, accurate, current, complete, and lawful information, including but not limited to business details, contact information, billing details, authorized representative information, GST details, communication preferences, and any other information reasonably required by Lylom for provisioning of the Services.

The User shall be solely responsible for maintaining the confidentiality, security, and integrity of all login credentials, authentication details, passwords, and Account access information associated with the Services.

The User further agrees to restrict access to authorized personnel only and shall remain fully responsible and liable for all activities, communications, transactions, and actions undertaken through the Account, whether by employees, representatives, agents, franchisees, vendors, contractors, or any other authorized or unauthorized person acting on behalf of the User.

Lylom reserves the right to verify the information and credentials provided by the User and may request supporting documentation, KYC records, regulatory information, or additional verification documents at any stage during the term of the Services. Failure to provide satisfactory or complete documentation may result in suspension, restriction, or denial of access to the Services.

The User shall immediately notify Lylom in the event of any unauthorized access, security breach, credential compromise, suspected misuse, or cybersecurity incident relating to the Account or the Services.

Lylom shall not be liable for any loss, damage, unauthorized activity, data breach, or misuse arising from the User’s failure to maintain adequate account security, internal access controls, password protection measures, or compliance practices.

Where the Services involve telecom, communication, virtual number, IVR, messaging, or campaign-related functionalities, the User agrees to fully cooperate with all verification, KYC, consent, compliance, and onboarding requirements imposed by telecom operators, regulatory authorities, government agencies, or third-party service providers.

Lylom reserves the unrestricted right to suspend, deactivate, restrict, or terminate any Account found to be involved in fraudulent activity, spam campaigns, illegal communications, regulatory non-compliance, cybersecurity threats, misrepresentation, abuse of the Services, or violation of these Terms.

Certain Services offered by Lylom are made available on paid subscription, enterprise, communication-based, location-based, API-based, usage-based, or customized commercial models.

Subscription plans may include recurring monthly, quarterly, annual, campaign-based or customized pricing structures depending upon the nature and scope of Services availed by the User.

By subscribing to any paid Service, the User agrees to pay all applicable subscription fees, onboarding charges, implementation charges, communication charges, taxes, statutory levies, third-party pass-through charges, usage-based fees, telecom charges, API usage charges, AI-service charges, and all other commercial amounts associated with the selected Subscription Plan or Services.

Unless otherwise expressly stated, all pricing shall be exclusive of applicable GST, VAT, withholding taxes, telecom levies, regulatory charges, duties, governmental fees, or similar statutory charges, all of which shall be borne solely by the User.

The User further acknowledges that certain communication-related services, including but not limited to WhatsApp campaigns, SMS campaigns, IVR systems, virtual numbers, AI transcription services, voice communications, telecom services, and API integrations may involve charges levied by third-party providers, telecom operators, or external platforms, which may be revised from time to time and passed through to the User accordingly.

Invoices may be generated and delivered electronically through email, dashboard access, billing portals, or integrated systems, and the User agrees that such electronic invoices shall constitute valid commercial and legal records.

All invoices shall be payable within the timelines specified therein, failing which Lylom reserves the right to suspend, restrict, or discontinue the Services, communication systems, campaigns, integrations, dashboards, or related functionalities without liability.

Lylom reserves the right to revise subscription fees, commercial structures, pricing models, usage rates, communication charges, API costs, or plan features at any time. Wherever commercially feasible, reasonable notice may be provided prior to implementation of revised pricing.

Certain Subscription Plans may renew automatically unless cancelled prior to the applicable renewal date. By subscribing to recurring plans, the User authorizes Lylom or its payment processing partners to charge recurring subscription fees for the applicable billing cycle until valid cancellation of the subscription.

Lylom may, at its sole discretion, offer free plans, trial subscriptions, pilot programs, beta access, promotional onboarding, or limited-time access to certain Services or functionalities.

Such free or trial Services may be subject to restrictions, limitations, usage caps, reduced functionalities, or conditional access requirements relating to locations, user access, storage, analytics, communication services, campaigns, AI usage, integrations, dashboard functionalities, customer support, publishing rights, or other operational features.

The User acknowledges and agrees that free or trial Services are provided strictly on an “as available” and “as is” basis without any guarantee of uninterrupted availability, continuity, feature retention, operational consistency, or long-term continuation.

Lylom reserves the unrestricted right to modify, restrict, suspend, withdraw, terminate, or convert any free or trial Service into a paid offering at any time without prior notice or liability.

Notwithstanding the availability of free or trial access, the User shall remain fully bound by these Terms and all applicable laws, regulations, telecom guidelines, data protection requirements, platform policies, and compliance obligations while using such Services.

Where a free or trial Service converts into a paid subscription model, continued use of the Services beyond the applicable trial period may result in automatic billing in accordance with the applicable commercial plan unless cancelled by the User prior to the commencement of the paid subscription period.

The User agrees to access and use the Services strictly in accordance with these Terms, applicable laws, governmental regulations, industry standards, and all policies communicated by Lylom or applicable Third-Party Platforms from time to time.

The User acknowledges that the Services are intended solely for lawful commercial and business purposes and shall not be used in any manner that may harm, disrupt, compromise, overload, or adversely affect the integrity, security, operation, reputation, or functionality of the Platform, Third-Party Platforms, or any associated infrastructure.

The User shall be solely responsible for all Content, data, business information, listings, advertisements, promotional materials, communications, customer interactions, campaigns, and activities conducted through the Services.

The User represents and warrants that all information shared or uploaded through the Platform shall be lawful, accurate, complete, non-infringing, non-defamatory, and compliant with applicable laws and platform policies.

Without limitation, the User expressly agrees not to use the Services to:

The User further undertakes to obtain all necessary permissions, consents, licenses, and authorizations required for the collection, processing, storage, use, and communication of customer data, including consent required under applicable data protection, telecom, and anti-spam regulations.

Any communication initiated through the Services, including but not limited to SMS, WhatsApp, email campaigns, voice calls, IVR systems, or promotional notifications, shall remain the sole responsibility of the User.

Lylom reserves the right, at its sole discretion, to investigate, restrict, suspend, remove, disable, or terminate access to any Account, Content, campaign, integration, or activity that violates these Terms, creates operational or legal risk, affects platform integrity, or may expose Lylom or its partners to regulatory, reputational, or commercial liability.

The Services may integrate with, connect to, rely upon, or facilitate interaction with various Third-Party Platforms, communication providers, telecom operators, APIs, cloud infrastructure providers, payment gateways, mapping services, advertising networks, analytics providers, social media platforms, and external software systems.

The User acknowledges and agrees that the availability, functionality, visibility, rankings, approvals, performance, communication delivery, and operational continuity of certain Services may depend upon such Third-Party Platforms and their respective policies, APIs, algorithms, infrastructure, technical limitations, and regulatory compliance requirements.

The User further acknowledges that the use of any Third-Party Platform shall remain subject to the independent terms of service, privacy policies, operational guidelines, advertising rules, and community standards imposed by such third parties. Lylom shall not be responsible for ensuring compliance with such third-party terms on behalf of the User.

Lylom neither owns nor controls Third-Party Platforms and therefore does not guarantee:

The User expressly acknowledges that Third-Party Platforms may independently suspend, restrict, remove, reject, delist, block, modify, or alter business listings, campaigns, communication systems, accounts, reviews, or integrations at their sole discretion and in accordance with their internal policies.

Lylom shall not be liable for any losses, disruptions, visibility reductions, business interruptions, communication failures, data loss, ranking fluctuations, or operational issues arising out of actions, omissions, outages, restrictions, algorithmic changes, policy changes, suspensions, or failures attributable to Third-Party Platforms.

Where third-party telecom, communication, or messaging services are utilized, the User further acknowledges that service quality, delivery rates, latency, routing, and uptime may depend upon external telecom networks and infrastructure providers over which Lylom exercises no direct control.

The User retains ownership of all Content, business information, branding materials, communications, customer data, media, and intellectual property uploaded, submitted, transmitted, integrated, or otherwise provided through the Services.

However, by using the Services, the User grants Lylom a worldwide, non-exclusive, transferable, sublicensable, royalty-free, revocable license to host, store, process, reproduce, display, publish, distribute, transmit, modify, adapt, format, analyze, create derivative works from, and otherwise use such Content solely for the purpose of:

The User represents, warrants, and undertakes that:

The User shall remain solely responsible and liable for all Content uploaded or transmitted through the Services, including any legal claims, disputes, penalties, regulatory actions, or third-party complaints arising therefrom.

Lylom reserves the right, without obligation, to review, monitor, remove, restrict, disable, or refuse any Content that, in its sole discretion, violates these Terms, applicable laws, third-party rights, or platform policies, or may expose Lylom to operational, legal, or reputational risk.

Nothing contained in these Terms shall transfer ownership of the User’s intellectual property to Lylom except for the limited license expressly granted herein.

Certain Services offered by Lylom may utilize artificial intelligence, machine learning models, automation technologies, predictive systems, language models, or algorithmic tools for generating, analyzing, processing, recommending, summarizing, optimizing, or automating content, communications, business insights, customer responses, workflows, analytics, campaigns, or operational outputs (“AI Services”).

The User acknowledges and agrees that AI-generated outputs may contain inaccuracies, inconsistencies, outdated information, incomplete responses, biased outcomes, formatting errors, incorrect assumptions, or unintended results. AI-generated outputs are probabilistic in nature and may not always produce accurate, reliable, lawful, or contextually appropriate results.

Accordingly, the User shall remain solely responsible for independently reviewing, verifying, validating, approving, and assessing all AI-generated outputs prior to relying upon, publishing, communicating, implementing, or distributing the same for any business, legal, commercial, operational, regulatory, financial, or public purpose.

Lylom does not warrant, guarantee, or represent that AI-generated outputs shall be:

The User further acknowledges that AI-generated content shall not constitute legal advice, financial advice, compliance advice, tax advice, medical advice, professional consultation, or any form of regulated advisory service. Users are advised to seek independent professional consultation wherever necessary.

The User shall remain solely liable for any decisions, communications, publications, advertisements, campaigns, business actions, customer interactions, or regulatory consequences arising from reliance upon AI-generated outputs provided through the Services.

Lylom reserves the right to modify, suspend, restrict, improve, retrain, replace, or discontinue any AI-related feature, model, or functionality at any time without liability.

All rights, title, ownership, and interest in and to the Services, Platform, software, APIs, communication systems, dashboards, AI technologies, workflows, databases, designs, user interfaces, source code, object code, visual elements, graphics, trademarks, logos, trade names, proprietary methodologies, business processes, documentation, analytics frameworks, algorithms, and all related intellectual property rights, whether registered or unregistered, shall remain the sole and exclusive property of Lylom and/or its licensors, technology partners, or authorized service providers.

Nothing contained in these Terms shall be construed as transferring, assigning, licensing, or granting any ownership rights in favor of the User except for the limited, revocable, non-exclusive, non-transferable, and non-sublicensable right to access and use the Services strictly in accordance with these Terms and solely for the permitted business purposes contemplated herein.

The User shall not, directly or indirectly:

The User acknowledges that any unauthorized use, infringement, misappropriation, or violation of Lylom’s intellectual property rights may cause irreparable harm to Lylom for which monetary damages alone may not constitute an adequate remedy. Accordingly, Lylom shall be entitled to seek injunctive relief, equitable remedies, damages, and any other remedies available under applicable law without prejudice to any other rights or claims available to it.

Any feedback, suggestions, recommendations, ideas, enhancement requests, comments, or inputs voluntarily shared by the User relating to the Services may be freely used, implemented, modified, commercialized, or incorporated by Lylom without any obligation, restriction, compensation, or attribution to the User.

Lylom acknowledges the importance of data privacy, confidentiality, and information security and undertakes to implement commercially reasonable administrative, technical, operational, and organizational safeguards designed to protect data processed through the Services. The collection, processing, storage, use, sharing, retention, and handling of data shall be governed by these Terms, the applicable Privacy Policy, and all applicable data protection laws and regulations.

By using the Services, the User expressly acknowledges and consents that business information, customer information, communication records, usage data, analytics, technical logs, metadata, campaign information, and other operational data may be collected, processed, stored, transmitted, analyzed, or hosted electronically through cloud infrastructure, communication systems, third-party integrations, telecom providers, analytics systems, and authorized service providers located in India or other jurisdictions, subject to applicable law.

The User represents and warrants that it has obtained all necessary rights, permissions, lawful bases, and consents required under applicable data protection and privacy laws for the collection, processing, use, transfer, disclosure, and communication of any personal data, customer information, or third-party information shared with or processed through the Services.

Where the User utilizes communication services such as SMS campaigns, WhatsApp communication, voice calls, IVR systems, email marketing, customer engagement tools, or automated campaigns, the User shall remain solely responsible for compliance with all applicable telecom regulations, consent requirements, anti-spam obligations, opt-in and opt-out mechanisms, advertising guidelines, and customer communication laws.

The User acknowledges that while Lylom implements commercially reasonable safeguards and security practices, no digital infrastructure, cloud system, communication network, or technology platform can be guaranteed to be fully secure, uninterrupted, or immune from cyber threats, unauthorized access, system failures, or data breaches. Accordingly, Lylom does not warrant absolute security of data or uninterrupted availability of security systems.

Lylom reserves the right to retain, preserve, disclose, monitor, or process information where required for:

The User further agrees that anonymized, aggregated, statistical, or non-identifiable usage data may be utilized by Lylom for analytics, product enhancement, benchmarking, operational improvements, research, reporting, or business intelligence purposes, provided that such use does not identify the User or disclose confidential personal information in violation of applicable law.

Lylom shall use commercially reasonable efforts to maintain operational availability and accessibility of the Services. However, the User acknowledges and agrees that the Services are provided on a technology-dependent infrastructure involving third-party networks, telecom systems, cloud providers, APIs, integrations, communication gateways, hosting environments, and external platforms, and therefore uninterrupted or error-free operation cannot be guaranteed.

Accordingly, Lylom does not warrant or guarantee that the Services shall be:

The Services may become temporarily unavailable, interrupted, degraded, delayed, or restricted due to various reasons including but not limited to:

Lylom reserves the right to perform maintenance, upgrades, patches, infrastructure modifications, security enhancements, migrations, testing activities, or operational changes at its sole discretion, and such activities may temporarily affect availability or functionality of the Services.

The User acknowledges that certain Services, communication systems, integrations, analytics, rankings, listing visibility, or automation features may depend upon third-party systems over which Lylom exercises no direct control. Accordingly, Lylom shall not be liable for any delay, interruption, business loss, communication failure, reduced visibility, ranking fluctuation, or operational impact arising from third-party outages or infrastructure failures.

To the maximum extent permitted under applicable law, temporary interruptions, service degradation, maintenance windows, or technical limitations shall not constitute breach of these Terms or give rise to any claim for compensation, refund, damages, or liability against Lylom unless expressly agreed otherwise in a separate written agreement.

Lylom reserves the absolute right, at its sole discretion and without prejudice to any other rights or remedies available under applicable law, to suspend, restrict, deactivate, terminate, or limit access to the Services, Account, integrations, communication systems, campaigns, APIs, or functionalities, either temporarily or permanently, with or without prior notice, in the event:

The User may terminate use of the Services in accordance with the applicable Subscription Plan, commercial agreement, or cancellation procedures communicated by Lylom, subject to completion of all outstanding payment obligations, notice period requirements, lock-in commitments, or contractual conditions where applicable.

Upon suspension or termination:

Lylom shall not be liable for any losses, business interruption, customer impact, data loss, communication disruption, or reputational consequences arising from lawful suspension or termination carried out in accordance with these Terms.

Notwithstanding termination or expiration of the Services, provisions relating to intellectual property rights, confidentiality obligations, payment obligations, limitation of liability, indemnification, dispute resolution, governing law, data usage rights, and other clauses intended by their nature to survive shall continue to remain valid and enforceable.

Unless expressly agreed otherwise in writing by Lylom, all subscription fees, onboarding charges, implementation fees, setup costs, communication charges, campaign expenses, telecom-related charges, AI usage fees, API consumption fees, and all other amounts paid or payable in connection with the Services shall be non-cancellable and non-refundable.

The User expressly acknowledges and agrees that the Services provided by Lylom involve allocation of technical infrastructure, communication systems, third-party integrations, telecom resources, virtual numbers, operational manpower, cloud services, platform provisioning, onboarding efforts, and implementation activities, many of which are incurred immediately upon activation or provisioning of the Services.

Accordingly, refunds shall not be issued for:

Any setup fees, onboarding charges, custom development costs, implementation charges, consulting fees, integration costs, campaign budgets, communication credits, telecom usage amounts, or third-party pass-through charges shall remain strictly non-refundable once incurred or provisioned.

Where any third-party communication, telecom, advertising, cloud, or integration-related charges have already been paid, committed, allocated, or consumed on behalf of the User, such amounts shall remain payable irrespective of suspension, termination, or discontinuation of the Services.

Refunds, credits, reversals, or commercial adjustments, if any, shall be provided solely at the discretion of Lylom or where expressly required under applicable law. Nothing contained herein shall obligate Lylom to provide refunds, compensation, or reimbursement except as specifically agreed in writing.

In cases involving billing disputes, the User shall notify Lylom in writing within the prescribed invoice dispute period communicated by Lylom, failing which the invoice shall be deemed accepted and undisputed.

THE SERVICES ARE PROVIDED ON AN “AS IS,” “AS AVAILABLE,” AND “BEST EFFORT” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, LYLOM EXPRESSLY DISCLAIMS ALL WARRANTIES, REPRESENTATIONS, CONDITIONS, GUARANTEES, AND UNDERTAKINGS, INCLUDING BUT NOT LIMITED TO:

Lylom does not warrant or guarantee that:

The User expressly acknowledges that search rankings, online visibility, listing approvals, review publication, campaign performance, communication delivery, social media engagement, AI-generated outputs, and customer behavior are influenced by multiple factors outside the control of Lylom, including algorithms, platform policies, market conditions, third-party systems, telecom infrastructure, user behavior, regulatory restrictions, and competitive environments.

Lylom further disclaims all liability arising from:

No oral or written information, communication, recommendation, or advice provided by Lylom, its representatives, employees, agents, or support teams shall create any warranty unless expressly incorporated in a separately executed written agreement signed by authorized representatives of Lylom.

To the fullest extent permitted under applicable law, Lylom, its affiliates, directors, officers, employees, licensors, partners, contractors, agents, service providers, and representatives shall not be liable for any indirect, incidental, consequential, exemplary, punitive, special, or speculative damages arising out of or relating to the Services, these Terms, or the User’s use or inability to use the Services, irrespective of the nature of the claim or theory of liability.

Without limitation, Lylom shall not be liable for:

The User expressly acknowledges that the Services involve dependency upon third-party platforms, telecom systems, cloud infrastructure, APIs, integrations, communication gateways, and external technologies over which Lylom exercises limited or no direct control. Accordingly, Lylom shall not be liable for disruptions, outages, restrictions, suspensions, data loss, communication delays, algorithmic impacts, or operational failures attributable to such third parties.

In no event shall the aggregate liability of Lylom arising out of or relating to the Services, these Terms, or any claim whatsoever exceed the total amount actually paid by the User to Lylom for the specific Services giving rise to the claim during the twelve (12) months immediately preceding the event giving rise to such liability.

The limitations and exclusions contained herein shall apply irrespective of whether the alleged liability arises in contract, tort, negligence, strict liability, statutory liability, indemnity, equity, or otherwise, and even if Lylom has been advised of the possibility of such damages. Nothing contained herein shall exclude liability that cannot be excluded under applicable law.

The User agrees to fully indemnify, defend, and hold harmless Lylom, its affiliates, directors, officers, employees, contractors, licensors, technology partners, agents, service providers, successors, and assigns from and against any and all claims, demands, proceedings, investigations, liabilities, losses, damages, penalties, fines, costs, expenses, settlements, judgments, or legal fees (including reasonable attorneys’ fees) arising out of or relating to:

Lylom reserves the right, at the User’s cost and expense, to assume exclusive control and defense of any matter subject to indemnification under this clause. The User agrees to cooperate fully with Lylom in the defense, settlement, investigation, or resolution of such matters. The indemnification obligations contained herein shall survive suspension, expiration, cancellation, or termination of the Services or these Terms.

During the course of the relationship between the parties, either party (“Disclosing Party”) may disclose or make available to the other party (“Receiving Party”) certain confidential, proprietary, technical, financial, commercial, operational, strategic, customer-related, business, or non-public information, whether disclosed orally, electronically, visually, in writing, or through access to systems, platforms, documentation, communications, or databases (“Confidential Information”).

Confidential Information shall include, without limitation:

The Receiving Party agrees to:

The Receiving Party shall not disclose, reproduce, distribute, publish, commercially exploit, or otherwise use the Confidential Information for any unauthorized purpose without prior written consent of the Disclosing Party.

The obligations under this clause shall not apply to information which:

Lylom reserves the right to disclose information where necessary for compliance with applicable law, enforcement of these Terms, protection of legal rights, prevention of fraud, cybersecurity purposes, or cooperation with law enforcement or regulatory authorities.

The User acknowledges that unauthorized disclosure or misuse of Confidential Information may cause irreparable harm to Lylom for which monetary damages may not constitute an adequate remedy. Accordingly, Lylom shall be entitled to seek injunctive relief, equitable remedies, specific performance, and any other remedies available under applicable law.

The confidentiality obligations contained herein shall survive expiration, suspension, or termination of the Services for a period of five (5) years or such longer duration as may be required under applicable law or separate contractual obligations.

Lylom shall not be held liable or responsible for any delay, interruption, failure, degradation, suspension, or inability to perform any obligation under these Terms where such delay or failure arises directly or indirectly from circumstances, events, or causes beyond the reasonable control of Lylom (“Force Majeure Event”).

Force Majeure Events shall include, without limitation:

During the occurrence of a Force Majeure Event, Lylom’s obligations affected by such event shall remain suspended for the duration of the Force Majeure Event and for such additional period reasonably required to resume normal operations.

The User acknowledges that the Services may depend upon third-party telecom systems, cloud providers, APIs, hosting infrastructure, communication gateways, and external technology platforms, and failures attributable to such third parties may constitute Force Majeure Events where beyond the reasonable control of Lylom.

To the maximum extent permitted under applicable law, Lylom shall not be liable for any losses, damages, delays, business interruptions, communication failures, customer impact, loss of revenue, or operational consequences arising from a Force Majeure Event. Nothing contained herein shall obligate Lylom to provide refunds, credits, compensation, or service-level remedies for interruptions caused by Force Majeure Events unless otherwise expressly agreed in writing.

These Terms, the Services, and all matters arising out of or relating to the relationship between the User and Lylom shall be governed by, construed, and interpreted in accordance with the laws of India, without regard to principles of conflict of laws.

The parties agree to make reasonable efforts to resolve any dispute, controversy, claim, or disagreement arising out of or relating to these Terms, the Services, payments, communications, intellectual property, data usage, or any associated commercial relationship through good faith discussions and mutual consultations prior to initiating formal legal proceedings.

Subject to the foregoing, the courts situated in Bengaluru, Karnataka, India shall have exclusive jurisdiction over all disputes, proceedings, claims, or legal actions arising out of or relating to these Terms or the Services. The User expressly submits to the exclusive jurisdiction of such courts and waives any objection relating to territorial jurisdiction, inconvenient forum, or venue.

Notwithstanding the foregoing, Lylom reserves the right to seek interim, injunctive, equitable, or protective relief before any competent court, tribunal, or regulatory authority in order to protect its intellectual property rights, confidential information, systems, operations, or legal interests.

Where applicable law, governmental regulations, telecom compliance requirements, or platform-specific obligations mandate cooperation with regulatory authorities, law enforcement agencies, or judicial bodies, the User agrees to cooperate with such lawful requests and proceedings.

If any provision, clause, term, or part of these Terms is held by a competent court, tribunal, or regulatory authority to be invalid, illegal, unenforceable, void, or contrary to applicable law, such provision shall be deemed severed and modified only to the minimum extent necessary to render it enforceable while preserving the original commercial intent of the parties to the maximum extent permissible under law.

The invalidity, illegality, or unenforceability of any specific provision shall not affect the validity, legality, enforceability, or operation of the remaining provisions of these Terms, all of which shall continue in full force and effect.

Where any provision is deemed unenforceable due to excessive scope, duration, or breadth, such provision shall be interpreted and enforced to the maximum extent permissible under applicable law rather than being rendered entirely unenforceable.

Failure or delay by Lylom in exercising any right, remedy, power, or provision under these Terms shall not constitute a waiver thereof, nor shall any partial exercise of any right preclude further exercise of such right or any other right available under applicable law or equity.

The User shall not assign, transfer, delegate, sublicense, novate, or otherwise dispose of any rights, obligations, subscriptions, licenses, or interests arising under these Terms, whether voluntarily, involuntarily, by operation of law, merger, acquisition, restructuring, change of control, or otherwise, without the prior written consent of Lylom. Any attempted assignment, transfer, or delegation in violation of this clause shall be deemed null, void, and unenforceable.

Lylom reserves the unrestricted right to assign, transfer, subcontract, delegate, novate, or otherwise deal with any or all of its rights, obligations, operations, assets, technology infrastructure, commercial arrangements, or Services under these Terms to any affiliate, successor entity, acquirer, group company, technology partner, subcontractor, or third-party service provider without requiring prior notice to or consent from the User.

The User acknowledges and agrees that Lylom may engage third-party vendors, consultants, telecom providers, cloud infrastructure providers, communication gateways, payment processors, AI technology providers, hosting partners, operational support vendors, or subcontractors for the provision, support, operation, enhancement, or maintenance of the Services. Such engagement shall not relieve the User of its obligations under these Terms.

These Terms shall be binding upon and inure to the benefit of the parties and their respective permitted successors, assigns, legal representatives, affiliates, and authorized transferees.

Lylom reserves the absolute and unrestricted right to modify, amend, revise, update, supplement, replace, or discontinue any portion of these Terms, policies, commercial structures, platform rules, operational procedures, subscription conditions, compliance requirements, or Service-related documentation at any time and at its sole discretion.

Any such modifications may become effective immediately upon publication on the Platform, website, dashboard, application interface, communication portal, or through any other reasonable mode of notification as determined by Lylom.

The User acknowledges and agrees that it is the User’s responsibility to periodically review the latest version of these Terms and remain informed regarding any updates or modifications thereto. Continued access to or use of the Services following publication or communication of revised Terms shall constitute valid, binding, and unconditional acceptance of such updated Terms by the User.

Lylom may additionally communicate material changes relating to pricing, compliance obligations, subscription plans, telecom regulations, privacy practices, or operational changes through email notifications, dashboard alerts, invoices, website notices, or other communication channels. However, failure by the User to review such communications shall not exempt the User from compliance with the revised Terms. Where required under applicable law, Lylom shall provide such notice period or consent mechanism as may be legally mandated for specific categories of changes.

Lylom further reserves the right to modify, suspend, discontinue, restrict, or replace any feature, integration, API, communication functionality, AI capability, telecom service, dashboard element, or operational component of the Services at any time without liability, particularly where such changes arise due to regulatory requirements, third-party platform restrictions, security concerns, infrastructure limitations, or technological upgrades.

These Terms, together with the Privacy Policy, Subscription Plans, commercial proposals, order forms, statements of work, onboarding documents, service schedules, addendums, implementation documents, invoices, and any other written agreements or policies expressly incorporated herein by reference, constitute the complete, final, and exclusive agreement between the User and Lylom with respect to the Services.

These Terms supersede and replace all prior or contemporaneous discussions, negotiations, communications, understandings, representations, proposals, marketing materials, oral assurances, correspondences, drafts, or agreements, whether written or oral, relating to the subject matter herein.

The User acknowledges that in entering into these Terms, it has not relied upon any representation, warranty, assurance, commitment, statement, or undertaking not expressly set forth in these Terms or in a separately executed written agreement signed by authorized representatives of Lylom.

In the event of any inconsistency or conflict between these Terms and any separately executed commercial agreement, statement of work, service order, or addendum signed by authorized representatives of both parties, the terms of such separately executed agreement shall prevail solely to the extent of such conflict and only with respect to the specific Services covered therein.

No waiver, amendment, modification, or variation of these Terms shall be valid or binding unless made in writing and expressly authorized by Lylom or its duly authorized representative.

The relationship between the parties under these Terms is strictly on a principal-to-principal basis, and nothing contained herein shall be construed to create any partnership, joint venture, franchise, employment relationship, fiduciary duty, agency, or representative relationship between the parties.

The User agrees to comply at all times with all applicable laws, statutes, rules, regulations, governmental notifications, industry standards, telecom regulations, advertising standards, consumer protection laws, data protection requirements, and platform-specific policies in connection with the use of the Services.

Without limitation, the User shall remain solely responsible for compliance with:

The User further undertakes not to use the Services for any unlawful, fraudulent, misleading, deceptive, prohibited, defamatory, infringing, or unauthorized purpose.

Lylom reserves the right to suspend, restrict, disable, or terminate any Service, communication channel, campaign, integration, or Account where continued provision may result in violation of applicable laws, regulatory requirements, telecom guidelines, or governmental directives.

The User acknowledges and agrees that acceptance of these Terms through electronic means, including but not limited to clicking “I Agree,” registering an Account, accessing the Platform, executing digital onboarding processes, or continuing to use the Services, shall constitute valid and legally enforceable acceptance under applicable laws, including the Information Technology Act, 2000.

The User further agrees that all electronic communications, records, invoices, notices, approvals, confirmations, consents, tickets, dashboard communications, and digitally generated documents exchanged through the Platform, email, integrated systems, or communication channels shall constitute legally valid records and admissible evidence to the fullest extent permitted under applicable law.

Lylom shall endeavor to address genuine grievances, complaints, or support requests raised by Users in a commercially reasonable manner. Users may submit grievances relating to the Services, billing disputes, data concerns, communication issues, or operational matters through the official support channels notified by Lylom from time to time.

The User acknowledges that resolution timelines may vary depending upon the complexity of the issue, involvement of third-party platforms, telecom providers, regulatory requirements, or technical dependencies. Nothing contained herein shall obligate Lylom to resolve disputes arising solely due to actions, restrictions, outages, suspensions, or policy decisions attributable to Third-Party Platforms or telecom providers.

Lylom may from time to time offer beta features, pilot functionalities, AI-assisted tools, experimental services, early-access products, or limited-release functionalities (“Beta Services”).

The User acknowledges and agrees that Beta Services:

Use of Beta Services shall be entirely at the User’s sole discretion and risk. Lylom shall have no liability arising from the use, interruption, inaccuracy, or discontinuation of Beta Services.

The User expressly consents to receive service-related communications, transactional notifications, operational updates, invoices, support communications, compliance notices, account alerts, and other communications from Lylom through email, SMS, WhatsApp, dashboard notifications, voice calls, or other electronic means.

The User further represents and warrants that any customer communication, campaign messaging, promotional activity, or outreach conducted through the Services shall be carried out only after obtaining all legally required customer consents and permissions. The User shall remain solely responsible for compliance with opt-in, opt-out, consent withdrawal, customer communication, and anti-spam obligations under applicable law.

Where reasonably required for compliance, fraud prevention, telecom verification, regulatory obligations, security assessment, or operational integrity, Lylom reserves the right to request supporting documentation, business verification records, KYC documents, authorization letters, consent records, campaign approvals, or other relevant information from the User.

Failure to provide requested documentation within a reasonable timeline may result in temporary suspension, restriction, or discontinuation of certain Services.

The User further agrees to cooperate with reasonable verification procedures required by telecom operators, payment processors, cloud providers, regulators, or third-party service providers connected with the Services.

During the term of the Services and for a period of twelve (12) months thereafter, the User shall not directly or indirectly solicit for employment, hire, engage, retain, or attempt to induce any employee, consultant, contractor, or key personnel of Lylom who was involved in providing the Services, without prior written consent of Lylom. This restriction shall not apply to general public recruitment advertisements not specifically targeted toward personnel of Lylom.

Any provision of these Terms which by its nature is intended to survive expiration, suspension, cancellation, or termination of the Services shall continue in full force and effect notwithstanding such expiration or termination. Without limitation, provisions relating to intellectual property rights, confidentiality, indemnification, limitation of liability, payment obligations, dispute resolution, governing law, audit rights, data usage rights, compliance obligations, and survival shall survive termination of the relationship between the parties.

For any questions, concerns, notices, grievances, compliance-related communications, legal correspondence, support requests, billing queries, or other communications relating to these Terms or the Services, the User may contact Lylom through the official communication channels set forth below:

Lylom Support
Email: support@lylom.com
Website: https://lylom.com

Lylom may additionally designate specific contact points, ticketing systems, dashboards, account managers, grievance officers, compliance representatives, or support channels for handling operational, legal, technical, billing, privacy, telecom, or regulatory matters from time to time.

The User agrees that communications sent by Lylom through registered email addresses, dashboard notifications, account alerts, invoices, system notifications, platform messages, or other electronic means shall constitute valid and legally effective communication for all purposes under these Terms and applicable law.

The User shall remain responsible for ensuring that its contact information, billing details, authorized representative details, and communication addresses remain accurate and updated at all times. Lylom shall not be liable for any delay, non-delivery, missed communication, operational issue, or legal consequence arising from inaccurate or outdated contact information provided by the User.

Where required under applicable law, grievance redressal mechanisms, compliance officers, nodal officers, or regulatory contact details may be separately published or communicated by Lylom in accordance with applicable statutory requirements.